Tag Archives: zen
Customer Centricity, Zen and Business Processes
Synopsis In Part 1, 2 & 3 of this six part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approaches to business is about as useful as a steam engine in getting to the moon. … read more
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Tagged business process, business process management, Change Management, customer centricity, customer experience, KPI, lean, process, transformation, zen
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Zen and the Art of Process Management
Synopsis In Part One & Two of this six part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In … read more
Posted in Homepage
Tagged bpm, business process management, Change Management, KPI, lean, process, process management, quality management, six sigma, TQM, transformation, zen
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