Tag Archives: UX

Virtual Job Bags in BPM Workflows

Fill in the form, push the button and start the job…   Human nature resists change.  Change bothers a lot of people, and they hold on to old ways of doing things.  Some of the largest global brands still go … read more

Posted in Homepage | Tagged , , , , , , , , , | No Comments

Disruptive User Experience: Being a BPM Thought Leader (part 1)

When you read the title of this blog, you may think I will be talking about something bad. After all, a disruptive user experience (UX) sounds bad at face value. The best UX is when it is seamless and just feels … read more

Posted in Homepage | Tagged , , , , , , , , | 1 Comment

Does More Customer Interaction Lead to Better Experience?

Customer centric - BPM Leader

Discussion about good and especially bad customer service experiences is favorite topic of many coffee table conversations. These customer interactions can be called also as moments of truth (read more about them from Jan Carlzon‘s book titled “Moments of Truth”). … read more

Posted in Homepage | Tagged , , , , , , , , | 2 Comments

Leveraging Integration to Improve BPM User Experience

BPM offers the promise of streamlining not only a business process, but the way a user experiences that process. If I have to navigate through 10 applications to finish a task,  that is 10 steps that really have nothing to do … read more

Posted in Homepage | Tagged , , , , , , , , | 1 Comment

Setting the Bar for BPM User Experience

A common sentiment in the User Experience (UX) field is that the best user experience is one where you dont have to think about it. There is a reason my 2 year old son can use an iPad or iPhone, and … read more

Posted in Homepage | Tagged , , , , , , , , | 2 Comments