Tag Archives: user interface

Experiencing BPM…

BPM Quotes of the Week – Feb. 7 “A customer experiences your company as the sum of its business processes. How comfortable does that make you feel?”  Scott Francis This is a very important concept that is often missed. For … read more

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Process vs Data Driven UI: Both require exquisite UX

There is a prevalent concept in BPM UI that you can either have data driven, or process driven User Interfaces. When engaging with customers I hear the following types of comments all the time: “ we don’t really have a … read more

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Simple UI, what BPM needs to Work Towards

I recently gave a presentation on User Experience and BPM at Pegaworld, held a couple of months ago. One main message that ran through this presentation was the concept of simplicity and clarity being central to a successful user experience. … read more

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4 best practices in Creating an Interface in BPMS

Typically, when it comes to choosing BPMS people usually take into consideration factors like: functionality, customization , integration, reporting, price etc. They mainly aim to match requirements of  business users, management and IT department. But even if all of those … read more

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How to Avoid Poor User Adoption of BPM Projects

I can’t stress enough how important user adoption is…   It can take as little as one unhappy person to kill a project like this.  They can poison other users and it can get out of control. Some things you … read more

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BPM Software User Interface

One of the main obstacles to a successful BPM implementation is managing change.  Most people hate change.  Each day employees come in to work, get their cup of coffee and settle into their routine.  They know what their job is … read more

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How do We Deliver Consumer-style Experience while Optimizing Process?

Its been a while now since I have last posted about BPM and User Experience. Over the past 5 months, I have been busy helping customers around the world optimize their business processes while at the same time ensuring that … read more

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Do Not Underestimated the Wow Effect of BPM!

wow effect of BPM

I have been working on a huge Business Process Management project for some time – selling the project has been a major task. For some time I have wondered how to make this sell so that all would understand – … read more

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Disruptive User Experience: Being a BPM Thought Leader (part 2)

“The conscious purpose of science is control of nature; its unconscious effect is disruption and chaos.”  – William Irwin Thompson. As promised, Part 2 of this article is meant to discuss several strategies about how to effectively manage disruption when … read more

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Virtual Job Bags in BPM Workflows

Fill in the form, push the button and start the job…   Human nature resists change.  Change bothers a lot of people, and they hold on to old ways of doing things.  Some of the largest global brands still go … read more

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