Tag Archives: user experience
BPM in Health Care – Cut Costs While Improving Experience
BPM Streamlines Health Care Appeals and Grievances by 30% Each day I learn a new reason for BPM. Take the project at Touchstone Health (White Plains, New York, USA), a $200M Health Plan/Insurance provider that serves roughly 20,000 members. Members (people … read more
FollowHow do We Deliver Consumer-style Experience while Optimizing Process?
Its been a while now since I have last posted about BPM and User Experience. Over the past 5 months, I have been busy helping customers around the world optimize their business processes while at the same time ensuring that … read more
Avoiding Cowboy Code: BPM has a Place In Agile Software Development
Regardless of the industry, it is essential that Senior IT executives achieve speed to market with quality, functional, easy to use applications. To add pressure to this objective, IT organizations must keep pace as the e-commerce world continuously accelerates, or … read more
How to Apply BPM to Streamline Customer Communications Management
No More “Game of Telephone”: 7 key steps to designing a Centralized Communication Platform The retail sector has experienced dramatic change in recent years. With the growth of online access, mobile platforms, and the widespread use of “apps”, … read more
Do Not Underestimated the Wow Effect of BPM!
I have been working on a huge Business Process Management project for some time – selling the project has been a major task. For some time I have wondered how to make this sell so that all would understand – … read more
Disruptive User Experience: Being a BPM Thought Leader (part 2)
“The conscious purpose of science is control of nature; its unconscious effect is disruption and chaos.” – William Irwin Thompson. As promised, Part 2 of this article is meant to discuss several strategies about how to effectively manage disruption when … read more
Build your BPM Strategy, or Fail
Linking strategy to operations – impossible… The most important abstract in this blog is; Don´t buy a Business Process Management system before you have a strategy for the long run! And I am seriously… An approach without a … read more
Virtual Job Bags in BPM Workflows
Fill in the form, push the button and start the job… Human nature resists change. Change bothers a lot of people, and they hold on to old ways of doing things. Some of the largest global brands still go … read more
Leveraging Integration to Improve BPM User Experience
BPM offers the promise of streamlining not only a business process, but the way a user experiences that process. If I have to navigate through 10 applications to finish a task, that is 10 steps that really have nothing to do … read more
Setting the Bar for BPM User Experience
A common sentiment in the User Experience (UX) field is that the best user experience is one where you dont have to think about it. There is a reason my 2 year old son can use an iPad or iPhone, and … read more
