Tag Archives: triple crown
Process & The Customer Experience: Taking Your Business “Outside-In”
This post was originally published on the iDatix Insider’s Blog. As organizations we have become crippled by our internal processes. We’ve become so entwined in what we do day to day we’ve forgotten why we exist–to serve our customer–to give them … read more
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Tagged bpm, business process management, CEM, customer experience, experience, Outside-In, triple crown
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Aligning Revenues, Costs and Customer Service with BPM
In the business process management (BPM) world the ability to simultaneously grow revenues, reduce costs and improve service is called a Triple Crown. It is a direct consequence of implementing advanced process management. A 21st century company shifts attention from … read more
Posted in Homepage
Tagged bpm, business process, business process management, CEM, customer, customer experience, customer service, process, triple crown
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