Tag Archives: triple crown

Process & The Customer Experience: Taking Your Business “Outside-In”

This post was originally published on the iDatix Insider’s Blog.   As organizations we have become crippled by our internal processes. We’ve become so entwined in what we do day to day we’ve forgotten why we exist–to serve our customer–to give them … read more

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Aligning Revenues, Costs and Customer Service with BPM

In the business process management (BPM) world the ability to simultaneously grow revenues, reduce costs and improve service is called a Triple Crown. It is a direct consequence of implementing advanced process management. A 21st century company shifts attention from … read more

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