Tag Archives: tennis

Is There a Right Time for BPM?

Gary T. Smith responded to my last blog… Process Improvement is a Catch-22 at most companies. When flush, they don’t feel the need; when stressed, they feel they can’t afford the investment. So, while you are correct that companies should “just … read more

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Process and Tennis

Those of us who play Tennis don’t usually think about process.  However, we usually have a game plan. I am a strong believer in ‘plan the work, work the plan’. So, what is a Tennis game plan?  It is a … read more

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