Tag Archives: social

Social Customer Engagement Experience

We used to do BPM implementations to drive efficiency and consistency by automating standard repeatable processes, we were always trying to reduce application turnaround time, reduce operating cost. But only the most agile enterprise stands a chance in today’s constantly-changing business environment. The … read more

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How Social Media and BPM Enable Customer Centricity

Social Media is both a threat and an opportunity Organizations are traditionally used to being in control of customer interactions and have long built IT systems that push messages to the customer. It is clear, however, that social media and the … read more

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Deep flows the River between Social and Business…

It’s been quite a while since the world has been gripped by the Social Media fever . However, as is the case with any new concept that catches the masses by their eyeballs and wallets, social media too has turned … read more

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BPM and Social Media – Harnessing the Many Opportunities

Bronze medal for Most Shared Blog, 2012

This summer, we will highlight the three best read and three most shared blogs on BPM Leader. In line with the spirits of the Olympic Games, we will award these blogs with a gold, silver or bronze medal. Today’s blog … read more

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5 Ways How to Improve Your Customer Experience

Creating better customer experience can be very cumbersome or very easy depending on how complicate methods, systems or ideas you want to use. Below are some ideas for you, how to improve customer experience through changing your business processes.   … read more

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Do Social and Mobile need Strong Processes?

Social Media and BPM

While we will all agree that Social and Mobile customer engagements are all the rage, I would argue that few of these are integrated onto the processes that matter to the customer experience they are supposed to enhance. Many of … read more

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Broken Social Scene – Social BPM and Social CRM

Just like when Homer designed a new car for his brother that included shag carpeting, three horns and bubble domes, BPM and CRM applications are in danger of trying to become all things to all men. Social is the latest … read more

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BPM and Social Media – Harnessing the Many Opportunities

Social Media in 2012 is ubiquitous.  Irrespective of whether you are an individual or an enterprise – using it for fun or business – there is awareness on social media from almost every corner of the globe. What varies in … read more

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