Tag Archives: social media
Social BPM: The Watercooler Just Got Cooler
I never quite got social BPM. “It’s like facebook but for corporations” the BPMS marketing departments screamed! “It will change the way we do business” they cried! The success of social media is primarily that it’s fun and easy. We get … read more
FollowProcess & the Customer Experience
A decade ago, companies differentiated themselves from their competitors using products and pricing. The internet has changed all that. Customers can quickly search for products online and even compare. They can easily choose to purchase from the company with the … read more
How Social Media and BPM Enable Customer Centricity
Social Media is both a threat and an opportunity Organizations are traditionally used to being in control of customer interactions and have long built IT systems that push messages to the customer. It is clear, however, that social media and the … read more
Deep flows the River between Social and Business…
It’s been quite a while since the world has been gripped by the Social Media fever . However, as is the case with any new concept that catches the masses by their eyeballs and wallets, social media too has turned … read more
BPM and Social Media – Harnessing the Many Opportunities
This summer, we will highlight the three best read and three most shared blogs on BPM Leader. In line with the spirits of the Olympic Games, we will award these blogs with a gold, silver or bronze medal. Today’s blog … read more
Broken Social Scene – Social BPM and Social CRM
Just like when Homer designed a new car for his brother that included shag carpeting, three horns and bubble domes, BPM and CRM applications are in danger of trying to become all things to all men. Social is the latest … read more
BPM and Social Media – Harnessing the Many Opportunities
Social Media in 2012 is ubiquitous. Irrespective of whether you are an individual or an enterprise – using it for fun or business – there is awareness on social media from almost every corner of the globe. What varies in … read more
BPM and Social Media
Today, there is a lot of discussion about how Business Process Management (BPM) and social media can enrich each other. The topic comes up at almost every BPM software meeting and BPM conference. This blog provides an overview of how … read more
