Tag Archives: quality
The Components of a Good BPM Solution Requirements Specification
Many have asked me, “what goes into a good BPM solution requirements document?” I usually break it down into the following pieces: Goals and objectives Project scope, timeline, and assumptions Success measurements and KPIs User cases Process components: workflow, workflow … read more
FollowLean Six Sigma: Service versus Industry (part 2)
As mentioned in my previous blog post, the service sector runs about 20 years behind on the industrial sector when it comes to process optimization. To illustrate this, there are a few explanatory symptoms that we see a lot in … read more
Lean Six Sigma: Service versus Industry
The industrial sector has been applying Lean Management and Six Sigma for decades. For many service organizations these methods are much more of a novelty. You could say that the service sector runs about 20 years behind on the industrial … read more
