Tag Archives: processes

Why RASCI Is Important For BPM Projects

If words of command are not clear and distinct, if orders are not thoroughly understood, the general is to blame. But if his orders are clear, and the soldiers nevertheless disobey, then it is the fault of their officers. [SUN … read more

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Do Social and Mobile need Strong Processes?

Social Media and BPM

While we will all agree that Social and Mobile customer engagements are all the rage, I would argue that few of these are integrated onto the processes that matter to the customer experience they are supposed to enhance. Many of … read more

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20 Buzzwords Associated with BPM

Over the last few weeks, I had the opportunity to go through the web sites of several BPM product vendors, BPM Solution Providers, BPM Consulting Companies and BPM Third party vendors… After a point, I was left wondering if there … read more

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Why all projects should include BPM and OCM

OCM - change management

Most companies and public sector organizations spend a huge amount of money in projects every year in order to develop their business so that it will work better. The projects vary from internal efficiency boosting projects to customer facing projects. … read more

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What Jello and BPM have in common

Life may be like a box of chocolates to quote Forrest Gump from the movie “Forrest Gump”, but business processes are like a bowl of Jello. Here is my analogy. When you make Jello, the first step is to boil … read more

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Processes, Procedures, Work Instructions – what’s the difference anyway?

This post was originally published on the Idatix Insider’s Blog.   It’s often all too easy to bundle “processes and procedures” into one statement as if they are a single entity. Of course, they aren’t, but ask a dozen people … read more

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Back in My Day and BPM

Ok, I admit it I am getting older. During a dinner conversation with our three boys earlier this week, we had a discussion about technology and technological trends. The proof I am getting older – I started a sentence with … read more

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BPM follows ERP – are you serious…?

choice-BPM-before-ERP

What do you think is the best implementation order of BPM and ERP solutions? Should we implement BPM after a mature ERP implementation? Or should we do both in parallel? The abovementioned question was raised on LinkedIn – in a group called … read more

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Having a Business Processes Office: Is It a Decisive Factor?

An essential element, especially in medium and large organizations, is the Business Processes Office (BPO). So what is a Business Processes Office ? What is its role? What advantages does it offer? The Business Processes Office is the organizational unit … read more

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Customer On Boarding (CoB) Framework

Customer Pain Points Opening a new account should actually be a quick and a painless experience. A lengthy, inefficient account opening procedure often frustrates customers and results in high abandonment and attrition rates.   An Analogy Before we deep dive … read more

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