Tag Archives: process

BPM and Process Optimization: Don’t Fall into these Potholes along the Way

Business process optimization always links back to the heart of your business. It helps a business reach its goals and fulfill its mission more effectively and more efficiently: your customers get better products, delivered faster and at competitive cost. Optimized … read more

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Infographic: How to Measure Business Processes with Cloud Telephony

If process excellence is all about customer service, then those customer calls cannot be missed. Irrespective of the size of the company, you’ll receive calls which are in turn your huge business data. This is a follow up article to … read more

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Make your BPM Initiative a Success!

The key elements for any business are: man, material, machine and money. But how do we make these elements more efficient and keep them intact to achieve desire goals? The business goals might be increasing productivity, reducing cost, increasing profitability, … read more

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Justifying Your BPM Expenditures

Your BPM project must justify its price either by cutting costs or increasing revenue. This is about your return on investment (ROI).  If the ROI isn’t there, then you won’t get funding for another project.   Cutting Costs On any … read more

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6 Sigma and BPM

Due to the intrinsic role that BPM plays as a methodology for many companies, BPM is the key success factor to achieve continued improvement of mission critical processes that cover the entire organization. It naturally is also highly susceptible to be … read more

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Risk Management & Process Management

ISO14971 is a risk management standard for medical devices. Its purpose is to help manufacturers to establish a medical device risk management process that they can use to identify hazards, to estimate and evaluate risks, and to develop, implement, and monitor the effectiveness of risk control measures.   A large part of FDA compliance is risk management. … read more

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BPM versus ROI

There are many advantages of using Business Process Management (BPM) over a Return On Investment (ROI) methodology, as using a BPM solution allows companies to focus their business systems with the customer in mind. When a business is using a … read more

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Process Revolution (video blog)

Process Revolution…   I gave a presentation about this topic at the Building Business Capability event in Sydney, which was recorded in this video. The video explains  about The Process Revolution – and why corporates need process improvement now, more … read more

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Advice to Organizations: Monitor Your Processes!

Process discovery and automation are first steps towards a continuous journey of improvement. Beginning this journey is important for any organization, staying on the right path and knowing what the journey is all about is even more important. So how do you … read more

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Business Process or Customer Journey?

Wikipedia describes a business process as a collection of related, structured activities or tasks that produce a specific service or product. It can often be visualized with a flowchart as a sequence of activities with interleaving decision points with relevance rules based on data in … read more

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