Tag Archives: process

Social Customer Engagement Experience

We used to do BPM implementations to drive efficiency and consistency by automating standard repeatable processes, we were always trying to reduce application turnaround time, reduce operating cost. But only the most agile enterprise stands a chance in today’s constantly-changing business environment. The … read more

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Enterprise Modeling Space: Business Transformations

A fundamental change in business operations of a firm – in order to improve its performance – can be termed as a Business Transformation. This blog discusses just two such Business Transformation scenarios where enterprise modeling can play the role … read more

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What Matters for Customers in Grocery Stores

We all love shopping. Some more than others. But all of us need to engage with grocery stores if we want to eat at home. So, what does matter for us as customers of Grocery stores? This article looks into key drivers of store choices people make. There are five key factors that make us choose the store we want to go in. Read further to know what they are and how to apply them into your business! Continue reading read more

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What will grow from a BPM system?

tree - BPM Leader

Whether the vision of a tree, on which apples, pears and cherries grow simultaneously would not be a dream come true for farmers? I guess so, but as for now, genetics does not extend that far. Meanwhile, in IT, systems … read more

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Why time is our most valuable resource

According to most approaches to management, time is just one of the resources, along with stable funding, strong team, necessary equipment, and so on. Of course, all resources are important. The fundamental question is what is the most important resource. … read more

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Enterprise Modeling Space

The Enterprise Modeling Space is a doorway to update and extract abstract enterprise models. It consists of any artifacts i.e Models, Artifacts or Matrix, which can abstract organizational information that can be communicated to wider audience. Even though most of … read more

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Driving Operational and Strategic Changes based on Customer Feedback

This article will discuss how you can drive operational and strategic changes based on the voice of the customer and link customer feedback more deeply into your organization to optimize work practices, processes, systems and so on. Based on this … read more

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Business Process Improvement using Internet of Things (Part 1)

Business process improvement directly correlates to increase in customer satisfaction. In this series of articles we are going to look at how different industries are leveraging (or can leverage) Internet of Things (IoT) to improve their business processes. These improvements can increase … read more

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BPM Strategy

BPM Strategy

One of the questions respondents were asked in PEX Network’s July 2014 survey was how would they define the purpose of the process excellence at their company. There were many answers, a few follow: To continually improve the current processes … read more

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BPM is a Discipline…

BPM is a discipline. It is something that you do. It is not a product. Fujitsu put together a poster on Business Process Management.  In it, they say ‘BPM Business Process Management is a discipline involving any combination of modeling, … read more

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