Tag Archives: process management
The present business and IT ecosystem reached a certain level of intelligence that pushes companies and organizations to become true masters of processes in order to make their way to the top. Besides a company’s business strategy and models, the … read more
Many processes are like zombies. They wake up in the morning, brush their teeth, take the train ride to work and start working. For four hours they check their emails, put of fires and curse the work they do. Then, … read more
Someone once told me that CEO’s look at 2 things – Sales and Everything else… Just in case you haven’t thought about processes when it comes to sales, Amazon has 136,000 books on the topic. For years, sales people focused … read more
Process maturity models originally come from the software and IT area. I have found most to be heavily focused on documentation and automation. So how do you assess your company’s process maturity in terms of actual behavior? That is the … read more
This 7 minute video explains the Process Excellence Success Factors that are critical for such initiatives. http://youtu.be/_v-zpaY4Rng What are your experiences on succeeding in process excellence initiatives? Please share in comments below!
Process excellence is all about the customer. See this infographic to learn more.
Some undertakings are intrinsically complex, others become that way only when people complicate initiatives that might otherwise allow an undertaking to remain relatively simple. I have clients who agonize over when to close a Case. Closing eCases does not require … read more
One huge obstacle for achieving process excellence is working in traditional, functional specialist siloes. This article explains what are the three key factors for bringing those functional siloes together to advance process excellence. This article is based on experience acquired … read more
Process innovation is very important in any organisation, because it is the way everything is produced from products and services to customer experience. Organisations should do more systematic process innovation to get the benefits that are available. To make process … read more