Tag Archives: process improvement

Advice to Organizations: Monitor Your Processes!

Process discovery and automation are first steps towards a continuous journey of improvement. Beginning this journey is important for any organization, staying on the right path and knowing what the journey is all about is even more important. So how do you … read more

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Business Process is Dead: Long Live Customer Journeys!

Over the past year it has become increasingly noticeable that organisations no longer wish to talk about Business Process. It’s too inward focused, too biased toward internal activities and too reliant on driving operational efficiency with little regard for customer … read more

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Process Improvement Process

The benefits of business process management There are many benefits to managing your business processes.  The benefits may differ from company to company, but they are very real. The University of San Francisco posted a blog that identifies some important … read more

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Process Modeling

From a BPM.com posting… Modeling means that they would identify, define and make a representation of the complete process to support communication about the process. I prefer to call it – documenting the process.  In order to improve a process, … read more

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Value Chain Models – The BPM Diamond Cut

The present business and IT ecosystem reached a certain level of intelligence that pushes companies and organizations to become true masters of processes in order to make their way to the top. Besides a company’s business strategy and models, the … read more

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The Value of Process Understanding

Angelica Wurth posted – What is the value of understanding your processes? This question is not often asked by business managers, aka process owners. People don’t go around thinking about the value of their processes, but they should. Process is … read more

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Why the People Piece of the Pie Leads to BPM Success and Process Improvement

Software implementation is not the primary yardstick with which to measure BPM success. While technology is no doubt an integral component of BPM, BPM isn’t just about software. At the core, it is an end-to-end management approach that seeks to … read more

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“Best practices” – Is That All There is?

Organizations strive for competitive advantage – they seek to build it, preserve it, improve it. All organizations have best practices. They may exist only in the minds of stakeholders, they may be mapped to paper, they may be on-line, or … read more

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Manage Your Living Process…

In my last blog, I talked about processes always being in a state of change.  Documents that are constantly being changed are referred to as ‘living’ documents.  I contend that since processes are constantly being changed that they are ‘living’ … read more

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Improve your Processes…

Improve your process… You have uncovered a problem process.  It is broken for any of the reasons I posted in my last blog.  You have accurately documented the process and you have put in place some metrics that can be … read more

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