Tag Archives: process design
How to Test the Pulse of your Processes and See if they are Still Alive!
Many processes are like zombies. They wake up in the morning, brush their teeth, take the train ride to work and start working. For four hours they check their emails, put of fires and curse the work they do. Then, … read more
What is Process Excellence (video)
A short video I created about what Process Excellence is:
BPM is Incremental
As management sage Peter Drucker observed in his seminal work Management Challenges for the 21st Century, “Continuous process improvements in any one area eventually transform the business. They lead to innovation. They lead to new processes. They lead to new … read more
Discussion Results: What is the right process size?
We recently had a great discussion about determining the size of a process. You can see it in the BPM Group on Linkedin for the full effect, but I try to summarize the varying views from that discussion here. So … read more
Process excellence is all about the customer
Process excellence is all about the customer. See this infographic to learn more.
How Salty do you Like Your Coffee?
When I was a student I worked in a coffee shop. It was a great job, friendly customers, lovely employees and a fantastic boss. There was only one problem. Occasionally there was a bit of a mix up at the … read more
Avoiding Cowboy Code: BPM has a Place In Agile Software Development
Regardless of the industry, it is essential that Senior IT executives achieve speed to market with quality, functional, easy to use applications. To add pressure to this objective, IT organizations must keep pace as the e-commerce world continuously accelerates, or … read more
Presentation vs. Content: What Matters Most to Executives
A collaborative team of employees, consultants and leadership work into the night to prepare a presentation for an executive meeting the following day. This story plays out regularly in business environments where teams face the challenging decision, “What do the … read more
How to Apply BPM to Streamline Customer Communications Management
No More “Game of Telephone”: 7 key steps to designing a Centralized Communication Platform The retail sector has experienced dramatic change in recent years. With the growth of online access, mobile platforms, and the widespread use of “apps”, … read more
The Alignment of Six Sigma and BPM
Introduction Quote – Redesign is for innovating a process, lean is to remove waste from the process and six sigma is a technique to eliminate defects in products and services. – “How Work Gets Done” by Artie Mahal Six Sigma … read more