Tag Archives: net promoter score
Driving Operational and Strategic Changes based on Customer Feedback
This article will discuss how you can drive operational and strategic changes based on the voice of the customer and link customer feedback more deeply into your organization to optimize work practices, processes, systems and so on. Based on this … read more
FollowHow Positive Customer Loyalty Trend Can Save Your Business?
Let me ask you, do you know how loyal customers do you have? Are you using for example Net Promoter Score to measure the number of loyal customers? If not, then you are driving blind! Any company that knows their … read more
Link Operational Metrics To Customer Loyalty Metrics For Better Financial Outcomes
This article is written for business leaders, who are responsible for operations and financial outcomes. Benefits this article will give you are an understanding of linking operational metrics to financial outcomes through customer loyalty. You can use the insights from … read more
