Tag Archives: mobile

Mobile Processes: Optimizing the Happy Path

Design from the outside-in. Iterate quickly. Respond in real time. Innovate faster than the competition. In defining the characteristics needed to lead the digital charge, I found myself agreeing with everything Steven Wastie had to say. But it was his … read more

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Why Use a Smarter Process?

There is a BPM evolution that has emerged with the advent of Mobile, Cloud, Complex Event Processing, the latest business process should use many of this advantages. Amazon, Apple and Netflix provide the customer satisfaction benchmarks to which banks must … read more

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5 Attributes of a Good Mobile BPM App

In my previous post I’ve pointed out why mobile BPM can revolutionize process management and in which industries it is particularly useful today. Now, let’s take another angle on that subject and see what kind of qualities mobile BPM applications … read more

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How to Use Mobile and ACM to Improve Customer Engagement

American poet Walt Whitman declared, “Oh, to be alive in such an age…,” and is an expression that evokes promises of unknown potential. It’s how I often feel as we enter the age of customer engagement. Customer engagement is radically … read more

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Mobile Devices – the Future of BPM?

Business trips such as delegations or conferences prove the usefulness of mobile devices that allow to remotely get some of daily duties done. However, those are more or less incidental cases. After all, an employee spends most of his time … read more

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Do Social and Mobile need Strong Processes?

Social Media and BPM

While we will all agree that Social and Mobile customer engagements are all the rage, I would argue that few of these are integrated onto the processes that matter to the customer experience they are supposed to enhance. Many of … read more

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