Tag Archives: metrics

Outsourcing Cartoon of the Week: Handle Time

BPM Leader - pencil

Every week a new outsourcing cartoon. This week: Handle Time. An over-emphasis on metrics vs. customer experience can bring undesireable results as illustrated here. The proper balance between efficiency and CSAT is a difficult one to find and what separates … read more

Posted in Homepage | Tagged , , , , , , , , , | 2 Comments