Tag Archives: metrics
What is the real indicator of success of a BPM program?
A lot is being said and written about why one should adopt BPM in an organization. The larger intent and reasons to implement BPM in an organization is fairly well-understood. There are umpteen reasons for why a BPM program should … read more
FollowInfographic: KPIs for BPM
You can’t optimize what you can’t measure! Key performance indicators (KPIs) are essential to measure and subsequently improve business processes in an organization. This infographic tells you more about short- and long-term KPIs for BPM.
BPM Failures
Rainer Ribback recently posted 5 reasons that BPM projects fail. All functions – no metrics Include the business and mean it Scope Missed adoption planning The ambiguous roadmap I will add my views on a few of these: Metrics … read more
BPM Success
What is success? One dictionary describes it as the accomplishment of an aim or a purpose. If you don’t define success, how will you know if you are successful? As with most projects, success breeds success. Success could mean more … read more
Link Operational Metrics To Customer Loyalty Metrics For Better Financial Outcomes
This article is written for business leaders, who are responsible for operations and financial outcomes. Benefits this article will give you are an understanding of linking operational metrics to financial outcomes through customer loyalty. You can use the insights from … read more
Starting BPM – Metrics
Bonitasoft has put out a good whitepaper for getting started with BPM. In it they talk about 10 best practices. They do point out that the goal of managing your business processes is to optimize efficiency and improve profitability. I … read more
Starting your BPM Project
Here is a place to start that has been successful many times over. My only assumption is that you have already identified the process that you would like to manage/improve. [This description is simplified to keep it short.] Document the … read more
Customer Satisfaction vs. Metrics: Measuring HR Excellence
Measuring results that show HR’s impact on the business Putting together a case for implementing or upgrading a Human Resource Information System (including any type of process automation) must start with understanding the value and ROI that HR brings … read more
Viable Metrics to Justify a BPM Project
The Association of Business Process Professional’s Business Process Management Book of Knowledge (ABPMP CBOK v2.0) lists the process performance measurement as fundamental element of the BPM practice. Depending on different possible viewpoints within and around the process environment, those measurements … read more
Process, Pace and the Work Sweet Spot
“Our staff are all busy, our staff are fully engaged”. I often get told this by operations managers when I start working with a new client, and they aren’t lying to me. Typically their staff are “fully engaged” – they are continually … read more
