Tag Archives: measurement

Infographic: KPIs for BPM

You can’t optimize what you can’t measure! Key performance indicators (KPIs) are essential to measure and subsequently improve business processes in an organization. This infographic tells you more about short- and long-term KPIs for BPM.

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Viable Metrics to Justify a BPM Project

The Association of Business Process Professional’s Business Process Management Book of Knowledge (ABPMP CBOK v2.0) lists the process performance measurement as fundamental element of the BPM practice. Depending on different possible viewpoints within and around the process environment, those measurements … read more

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Process, Pace and the Work Sweet Spot

“Our staff are all busy, our staff are fully engaged”. I often get told this by operations managers when I start working with a new client, and they aren’t lying to me. Typically their staff are “fully engaged” – they are continually … read more

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Transformation, Measurement and Process Performance Indicators

The general who wins the battle makes many calculations in his temple before the battle is fought. The general who loses makes but few calculations beforehand. [SUN TZU] Have you participated in Business Process Management (BPM) and been going from a … read more

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