Tag Archives: lean

Can you use Agile and BPM together to solve business issues?

Agile pill - BPM Leader

The perfect business process management system (BPMS) hasn’t been invented. Perhaps it never will be. However, that hasn’t stopped countless attempts to create the next wave of BPMS solutions. One of the approaches getting attention today is the combination of … read more

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Messy processes – Messy customer experiences?

messy process office

Yeah, I am sure you have heard it at least once in your life: “Sorry, it is against our policy”. Lately I have head too many times “It is against regulations”. How is it against regulations when others are doing it? Nah, it is just a easy escape from offering bad customer experiences. How many companies actually mix bad internal processes with regulations? Quite many it seems! Continue reading read more

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How to Cope with Resistance to BPM Projects


I still remember we were doing this Windows NT platform migration (from Windows 3.1) project for a financial company in San Francisco. As a part of the migrating some call center/CRM applications were being rewritten from Desktop app to web … read more

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Accelerating your Lean initiative with BPM

A lot of organizations embrace Lean as a way of working with business processes, for manufacturing to service oriented businesses and to healthcare. And Lean is really a good way of starting to work with processes. It will help changing … read more

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How Salty do you Like Your Coffee?

When I was a student I worked in a coffee shop. It was a great job, friendly customers, lovely employees and a fantastic boss. There was only one problem. Occasionally there was a bit of a mix up at the … read more

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Lean is sub-optimizing without Business Process Management!

A successful career will no longer be about promotion. It will be about mastery [Michael Hammer] At the risk of getting even more ‘unwanted’ in certain Lean communities, I am writing a follow up on the blog Lean vs. Business … read more

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Lean vs. Business Process Management – This Means War!

If it doesn´t make three people angry it isn’t a process!!  [Michael Hammer]   I have wanted to write this story for some years – it is about the problems when Lean and Business Process Management clash together in large … read more

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BPM and What We Can Learn From Medical X-Rays

Recently, I had to go and see a doctor due to some problems with the ankle joint. The family doctor interviewed me and advised me to go to a hospital where they made some tests, but still no correct diagnosis. … read more

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Lean or Six Sigma: Which is Best?

Lean Management (Lean) and Six Sigma are getting more and more popular. These methods were developed in the industry, but have proven to be very powerful for service organizations as well. They use the approaches and instruments to systematically work … read more

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4 Essentials for Building a Lean Culture

Lean organizational culture helps manufacturing organizations to stay on track with Lean in the long run. The Lean culture is critical for sustainability; and to change it, you have to change your management system. If you stop following through Lean … read more

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