Tag Archives: journey

Business Process is Dead: Long Live Customer Journeys!

Over the past year it has become increasingly noticeable that organisations no longer wish to talk about Business Process. It’s too inward focused, too biased toward internal activities and too reliant on driving operational efficiency with little regard for customer … read more

Posted in Homepage | Tagged , , , , , , , , | 2 Comments

Don’t Stop Believing In BPM

believing in BPM

I think I may have finally figured something out, why it is so hard to get businesses to buy-into BPM. To me it makes complete sense to use a BPM approach to define a business problem, document and learn from … read more

Posted in Homepage | Tagged , , , , , , , | 4 Comments