Tag Archives: improvement
Managing by Processes for Dummies
What is the best management strategy for the company? How can I make my business more efficient? These are the key questions business owners and top executives ask themselves nowadays. In this article, we would like to share our experience … read more
BPM and Process Optimization: Don’t Fall into these Potholes along the Way
Business process optimization always links back to the heart of your business. It helps a business reach its goals and fulfill its mission more effectively and more efficiently: your customers get better products, delivered faster and at competitive cost. Optimized … read more
Business Process Improvement
Why even tackle process improvement? At some point in the life of any company, you will have a problem with one of your business processes. It could be for any of these reasons: It takes too long for something to … read more
How to Test the Pulse of your Processes and See if they are Still Alive!
Many processes are like zombies. They wake up in the morning, brush their teeth, take the train ride to work and start working. For four hours they check their emails, put of fires and curse the work they do. Then, … read more
Improve the People, Not the Process
Process Improvement Isn’t so Hard: It really isn’t difficult. We do it for a living and after a while it becomes second nature. I guess there are only really three or four rules anybody needs to know to improve their … read more
Customer Service is a Process
We have all experienced bad customer service. I recently moved and went through the time consuming task attempting to change my address. Many of the companies that I do business with made it difficult. If I had an online account, … read more
Changes in Business Process Management
From Clay Richardson, a senior analyst with Forrester Research… During the customer interviews, I began to get a sense that most teams had ditched business process re-engineering practices in favor of practices that put key tasks under the microscope and … read more
How Salty do you Like Your Coffee?
When I was a student I worked in a coffee shop. It was a great job, friendly customers, lovely employees and a fantastic boss. There was only one problem. Occasionally there was a bit of a mix up at the … read more
Top 10 Most Important BPM Capabilities
Janne Ohtonen has done a scientific research on business process management capabilities through expert interviews, surveys and case studies with three international companies. Through that research, he has been able to identify the top ten most important BPM capabilities that … read more
BPM as Kaizen 2.0 ?
The organizations that will truly succeed in the future will be the organizations that discover how to tap people’s commitment and capacity to learn at all levels in an organization. [Peter Senge, “The Fifth Disciplin”] Large projects require large … read more