Tag Archives: healthcare

Mobile Processes: Optimizing the Happy Path

Design from the outside-in. Iterate quickly. Respond in real time. Innovate faster than the competition. In defining the characteristics needed to lead the digital charge, I found myself agreeing with everything Steven Wastie had to say. But it was his … read more

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Healthcare Processes are Changing…

I read an interview with Jonathan Bush, CEO of Athenahealth Inc.  He has written a book entitled ‘Where does it hurt? An entrepreneur’s guide to fixing health care’ where he sees the need for systems-changing innovations in health care. Today, … read more

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BPM & Healthcare

Taken from the Harvard Business Review…* Innovation has flourished in the U.S. in the development of new pills, clinical procedures, devices, and medical equipment, but in the field of health care delivery, it appears to have been frozen in time. … read more

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BPM in Health Care – Cut Costs While Improving Experience

BPM Streamlines Health Care Appeals and Grievances by 30% Each day I learn a new reason for BPM. Take the project at Touchstone Health (White Plains, New York, USA), a $200M Health Plan/Insurance provider that serves roughly 20,000 members. Members (people … read more

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