Tag Archives: feedback
3 Reasons why Customer Complaints are Your Friends
We like to see customer complaints as our enemies when in fact they should be our friends. Of course in an ideal world you would not receive any complaints, but until then it is wise to learn from the customers. As they say, what does not kill you, makes you stronger. That is if you learn from all experiences. Continue reading read more
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Tagged CEM, complaints, customer, feedback, janne, process improvement, process optimization
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Processes, Feedback and Management
In the 26th Feb 2013 edition of BPTrends [Harmon 2013], Paul Harmon wrote about the role feedback and group activities play in business processes. In particular, he pointed out an easy to miss and difficult to model common snippet that needs … read more
