Tag Archives: engagement

Social Customer Engagement Experience

We used to do BPM implementations to drive efficiency and consistency by automating standard repeatable processes, we were always trying to reduce application turnaround time, reduce operating cost. But only the most agile enterprise stands a chance in today’s constantly-changing business environment. The … read more

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How to Use Mobile and ACM to Improve Customer Engagement

American poet Walt Whitman declared, “Oh, to be alive in such an age…,” and is an expression that evokes promises of unknown potential. It’s how I often feel as we enter the age of customer engagement. Customer engagement is radically … read more

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5 Ways How to Improve Your Customer Experience

Creating better customer experience can be very cumbersome or very easy depending on how complicate methods, systems or ideas you want to use. Below are some ideas for you, how to improve customer experience through changing your business processes.   … read more

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