Tag Archives: efficiency
What is BPM?
There are many definitions of BPM [business process management]. I found an article on BPM.com that does a good job of defining BPM. “BPM is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business … read more
FollowSales and Process Management
Someone once told me that CEO’s look at 2 things – Sales and Everything else… Just in case you haven’t thought about processes when it comes to sales, Amazon has 136,000 books on the topic. For years, sales people focused … read more
BPM and CRM Tango
There are two industry terms – BPM and CRM – which people may be playing around separately to play there day to day business games. Let’s understand each one and see if there could be any correlation between the two. … read more
Process, Pace and the Work Sweet Spot
“Our staff are all busy, our staff are fully engaged”. I often get told this by operations managers when I start working with a new client, and they aren’t lying to me. Typically their staff are “fully engaged” – they are continually … read more
BPM in this Economy
In today’s economy, businesses are facing heavy competition (from all over the world), demanding customers and commoditization of products and services. All of this is driving down prices and increasing pressure to cut costs. All departments are being asked to … read more
20 Buzzwords Associated with BPM
Over the last few weeks, I had the opportunity to go through the web sites of several BPM product vendors, BPM Solution Providers, BPM Consulting Companies and BPM Third party vendors… After a point, I was left wondering if there … read more
Lean: the bigger picture
“BPM is a fantastic basis for business optimization and improvement”. Right now I am involved in a Lean program that helps the organization to be more customer focused and improve operational excellence. As said before, BPM focusses on the business … read more
