Tag Archives: customers
Why Companies Should Focus On Customer Experience More?
Have you seen companies that are doing quite well currently, but who are not focusing very much on customer experiences? How about your company, is it doing ok, but not focusing much on customers? You might even think that customer … read more
FollowIn the game of BPM, if you’re not outside-in, you’re out
Unlike baseball, where the rules say “three strikes and you’re out”, if you are practicing BPM, you could be called out before the game starts if you’re not simultaneously practicing outside-in. The thing is the playing field for BPM has changed … read more
Job Shop Operations – How to meet customer deadlines
Everyone agrees, it’s a zoo. No amount of “readiness” can avoid the peaks and valleys that are the result of customers popping in with “urgent” requests, customers who submit change orders covering work already completed, and a seemingly endless range … read more
Improve the People, Not the Process
Process Improvement Isn’t so Hard: It really isn’t difficult. We do it for a living and after a while it becomes second nature. I guess there are only really three or four rules anybody needs to know to improve their … read more
