Tag Archives: customer
Managing by Processes for Dummies
What is the best management strategy for the company? How can I make my business more efficient? These are the key questions business owners and top executives ask themselves nowadays. In this article, we would like to share our experience … read more
FollowSocial Customer Engagement Experience
We used to do BPM implementations to drive efficiency and consistency by automating standard repeatable processes, we were always trying to reduce application turnaround time, reduce operating cost. But only the most agile enterprise stands a chance in today’s constantly-changing business environment. The … read more
3 Principles That Turn Mediocre Customer Experiences Into Remarkable Ones
When you think about remarkable customer experiences, what kind of companies come into your mind? The ones that create remarkable experiences or the ones that are mediocre? I bet the remarkable ones! So, how do you turn mediocre experiences into remarkable? Read this article for 3 key principles. Continue reading read more
3 Reasons why Customer Complaints are Your Friends
We like to see customer complaints as our enemies when in fact they should be our friends. Of course in an ideal world you would not receive any complaints, but until then it is wise to learn from the customers. As they say, what does not kill you, makes you stronger. That is if you learn from all experiences. Continue reading read more
Business Process or Customer Journey?
Wikipedia describes a business process as a collection of related, structured activities or tasks that produce a specific service or product. It can often be visualized with a flowchart as a sequence of activities with interleaving decision points with relevance rules based on data in … read more
How Positive Customer Loyalty Trend Can Save Your Business?
Let me ask you, do you know how loyal customers do you have? Are you using for example Net Promoter Score to measure the number of loyal customers? If not, then you are driving blind! Any company that knows their … read more
BPM for Medical
The current state of patient processes… My experience with the process On my first visit to my primary physician, I filled out a several page form providing information that he may need to treat me. Things like surgeries, diseases, parent’s … read more
Process Management…
From a BPM.com posting… A business exists to provide value to customers in exchange for something else of value. Process means a flow of business activities and seeing those activities as connected toward achievement of some business transaction. I have … read more
Value Chain Models – The BPM Diamond Cut
The present business and IT ecosystem reached a certain level of intelligence that pushes companies and organizations to become true masters of processes in order to make their way to the top. Besides a company’s business strategy and models, the … read more
Intuition of Things – The future of BPM in the Digital Economy
In the dynamic world of mega IT mergers and acquisitions, there are a few that stand out from the rest. The recent acquisition of WhatsApp is one of them. The acquisition of Waze by Google, about a year ago is … read more
