Tag Archives: customer loyalty
How Positive Customer Loyalty Trend Can Save Your Business?
Let me ask you, do you know how loyal customers do you have? Are you using for example Net Promoter Score to measure the number of loyal customers? If not, then you are driving blind! Any company that knows their … read more
FollowLink Operational Metrics To Customer Loyalty Metrics For Better Financial Outcomes
This article is written for business leaders, who are responsible for operations and financial outcomes. Benefits this article will give you are an understanding of linking operational metrics to financial outcomes through customer loyalty. You can use the insights from … read more
Become a Winner with Customer-Centric Process Leadership
Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which looks into business process management and leadership from a fresh perspective. The world is full of recipes for … read more
The Straw Point: How Process Can Win or Lose Customers
In every process we have customer interaction points – how well we manage these “moments of truth” with our customers influences their levels of loyalty towards the firm. Loyal customers spend more and are more likely to recommend the firm to friends or collegues so … read more
