Tag Archives: customer lifecycle

Customer-Centric BPM

Companies are concerned about shrinking volumes of business, stiffer competition and every more demanding consumer expectations which have increased pressure on the bottom line. Successfully managing the value chain across the life cycle of your customer is essential.  Business processes … read more

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Process & the Customer Experience

A decade ago, companies differentiated themselves from their competitors using products and pricing.  The internet has changed all that.  Customers can quickly search for products online and even compare.  They can easily choose to purchase from the company with the … read more

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