Tag Archives: customer focus
Why Companies Should Focus On Customer Experience More?
Have you seen companies that are doing quite well currently, but who are not focusing very much on customer experiences? How about your company, is it doing ok, but not focusing much on customers? You might even think that customer … read more
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Tagged bpm, business process, business process management, customer experience, customer focus, customers
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Focus on the Customer
‘Make the customer the hero of your story’ – Ann Handley, Chief Content Officer, Marketing Profs. Have you looked at your business from your customer’s point of view? Do you measure and monitor how well you deliver what your customer … read more
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Tagged bpm, business process, business process management, customer, customer focus, value
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BPM Business Drivers
Business pressures on companies are increasing – Markets are crowded; Margins are being squeezed; New challenges are popping up daily. BPM can help you address many of the issues facing your company. Globalization – I am working with a company … read more
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Tagged bpm, business drivers, business process management, compliance, customer focus, globalization, speed
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