Tag Archives: customer experiences
5 Things Every Executive Should Do to Build Customer Experiences
There is no substitute for leadership. If executives won’t care about the customers of a company, no one will. And this includes also the self-fallacy of already being customer-centric, since only very few companies really are. So, what are the five key things every executive should do to build customer experiences of a company? Continue reading read more
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Tagged bpm, CEM, customer experiences, executive, janne, Ohtonen, process management
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3 Principles That Turn Mediocre Customer Experiences Into Remarkable Ones
When you think about remarkable customer experiences, what kind of companies come into your mind? The ones that create remarkable experiences or the ones that are mediocre? I bet the remarkable ones! So, how do you turn mediocre experiences into remarkable? Read this article for 3 key principles. Continue reading read more
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Tagged bpi, business process, CEM, customer, customer experiences, cxm, janne ohtonen
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