Tag Archives: customer centric process leadership
Become a Winner with Customer-Centric Process Leadership

Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which looks into business process management and leadership from a fresh perspective. The world is full of recipes for … read more
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Tagged bpm, business process, customer, customer centric process leadership, customer loyalty, customer-centric, leadership
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