Tag Archives: CRM
In the game of BPM, if you’re not outside-in, you’re out
Unlike baseball, where the rules say “three strikes and you’re out”, if you are practicing BPM, you could be called out before the game starts if you’re not simultaneously practicing outside-in. The thing is the playing field for BPM has changed … read more
FollowA systemic Business Process Model for Public Administration (2)
This blog is the second part of a series on how to create a comprehensive Business Process Model for Public Administration. IV. TECHNOLOGICAL ENVIRONMENT General approach Dipsalut needed a framework that would efficiently enable both technological development and its … read more
BPM and CRM Tango
There are two industry terms – BPM and CRM – which people may be playing around separately to play there day to day business games. Let’s understand each one and see if there could be any correlation between the two. … read more
Broken Social Scene – Social BPM and Social CRM
Just like when Homer designed a new car for his brother that included shag carpeting, three horns and bubble domes, BPM and CRM applications are in danger of trying to become all things to all men. Social is the latest … read more
