Tag Archives: communications
How to Apply BPM to Streamline Customer Communications Management
No More “Game of Telephone”: 7 key steps to designing a Centralized Communication Platform The retail sector has experienced dramatic change in recent years. With the growth of online access, mobile platforms, and the widespread use of “apps”, … read more
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Tagged bpm, change, collaboration, communications, customer, customer experience, experience, ownership, process, process design, process improvement, process management, retail, service, user experience
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