Tag Archives: collaboration

How many business analysts does it take . . . ?

business process analysis

Some of my best friends are BPM-istas!  And evangelists-of-BPM as the second coming of application development.  I say bravo!  But then I have a few questions, such as . . .   1.       How many managers does it take to … read more

Posted in Homepage | Tagged , , , , , , , , | 1 Comment

If a tree falls… a comparison to BPM

tree - BPM Leader

If a tree falls in the middle of the forest and no one is around, will it make a noise? The obvious and first answer is of course, it will swoosh as it falls, the wood will crack and pop … read more

Posted in Homepage | Tagged , , , , , , , , , , | No Comments

10 Golden Rules for Management and BPM

Rules - BPM Leader

The following factors are related to management and leadership perspective in Business Process Management (BPM). You can read this list through and think about how these matters are set up in your organization. Managers place confidence between supervisors and their … read more

Posted in Homepage | Tagged , , , , , , , , | 1 Comment

From the Enterprise Perspective: BPM in the Cloud

BPM in the Cloud

Every now and then we come across differentiating new technology which creates significant hype and reshapes the technological and business world. It changes the way the business operates and facilitates enterprise to achieve competitive advantage. Cloud is one such technology … read more

Posted in Homepage | Tagged , , , , , , , , , , , | No Comments

Why you should have a BPM COE

COE - BPM Leader

What are your goals for workflow, and or BPM? Singular focused one process and done? Divisional? Group? Enterprise? If you said ‘enterprise’ you must setup a Center of Excellence (COE) A BPM COE is a group that absorbs and promotes … read more

Posted in Homepage | Tagged , , , , , , , , , , , , | 5 Comments

BPM and ERP: Why Fight a Battle?

ERP and BPM - BPM Leader

Why fight a battle? The only casualty is the customer’s confidence… Common logic tells us this is wrong.   It is quite common hearing business users complain about the ERP deployment (always in rigid and single approaches). Normally, all user demands … read more

Posted in Homepage | Tagged , , , , , , , , | No Comments

Are You Letting Good Get in the Way of Better?

Good - BPM Leader

To me, if there is only one striking difference between a BPM solution and a conventionally developed application, it is the opportunity to unlock hidden potential for improvements. Many organizations at the crossroads of a decision do overlook this aspect and decide against … read more

Posted in Homepage | Tagged , , , , , , , , | 1 Comment

Outsourcing Cartoon of the Week: Stymied

Every week a new outsourcing cartoon. This week: Stymied.   Brought to you by our friends at: www.SourcingSage.com  

Posted in Homepage | Tagged , , , , , , , , | No Comments

Business opposite to Technology?

opposite - BPM Leader

In addition to being a business and process analyst I have a mainly technical profile, and sometimes I have to attend meetings where bitter disputes take place about the technical choices in terms of architecture, products, BPMS, document management, portals, … read more

Posted in Homepage | Tagged , , , , , , , | 6 Comments

Does More Customer Interaction Lead to Better Experience?

Customer centric - BPM Leader

Discussion about good and especially bad customer service experiences is favorite topic of many coffee table conversations. These customer interactions can be called also as moments of truth (read more about them from Jan Carlzon‘s book titled “Moments of Truth”). … read more

Posted in Homepage | Tagged , , , , , , , , | 2 Comments