Tag Archives: change

BPM & Daniel Kahneman’s Research on Prospect Theory

I’m sure some of you are familiar with Prospect Theory by the Nobel Prize winner Daniel Kahneman and the profound implications of his work on economics. Prospect Theory is a behavioural economic theory that describes the way people choose between … read more

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How to Cope with Resistance to BPM Projects


I still remember we were doing this Windows NT platform migration (from Windows 3.1) project for a financial company in San Francisco. As a part of the migrating some call center/CRM applications were being rewritten from Desktop app to web … read more

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Process Change and Your Chances of Success: Are You Communicating Enough?

With the many proven benefits of technology, software rollouts, in particular, you can’t blame businesses for deploying tools that allow their people to do more in less time. But what some businesses fail to realize, technology is not the be-all … read more

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Healthcare Processes are Changing…

I read an interview with Jonathan Bush, CEO of Athenahealth Inc.  He has written a book entitled ‘Where does it hurt? An entrepreneur’s guide to fixing health care’ where he sees the need for systems-changing innovations in health care. Today, … read more

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BPMS – a Key to Effective Shared Services Center

Consolidation is more and more common in organizations with numerous subsidiaries scattered across cities, countries or even continents. The goal is to raise efficiency, lower costs and to get a better grip on business processes. While outsourcing is a one … read more

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How to Counter Employee Resistance to BPM Initiatives

We know that people resist change so the obvious strategy to decreasing resistance is to minimize change and make the change transparent. Let’s take a virtual tour of an organization. You are a consultant with a mandate to increase staff … read more

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Success at BPM

Managing engineering processes usually requires change.  Your user community will be made up of some people that like change and others that don’t.  Any one person from the group that doesn’t like change can kill the project, so it is … read more

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Why the People Piece of the Pie Leads to BPM Success and Process Improvement

Software implementation is not the primary yardstick with which to measure BPM success. While technology is no doubt an integral component of BPM, BPM isn’t just about software. At the core, it is an end-to-end management approach that seeks to … read more

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Manage Your Living Process…

In my last blog, I talked about processes always being in a state of change.  Documents that are constantly being changed are referred to as ‘living’ documents.  I contend that since processes are constantly being changed that they are ‘living’ … read more

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Living Process?

Improved your process, is that all there is? You have uncovered a problem process.  You have accurately documented the process and you have put in place some metrics that can be objectively measured. You have completed your initial process improvement, … read more

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