Tag Archives: Change Management
Involving End Users in Big Change
In its Agenda Overview for Business Process Management, 2015, Gartner makes it clear that the primary challenge businesses face today is their ability to cope with and achieve Big Change. Business disruption is a constant reality, and organizational change agents … read more
FollowBPM Project Managers Beware
Business process transformation projects are complicated. Within each BPM project phase (e.g., strategy, innovation, implementation, improvement) there are many moving parts (determining objectives and KPIs, improving and building workflows and data models, adding business rules, designing layouts, integrating systems, procuring hardware, … read more
Take time to smell the roses
Every once in a while it’s good to sit back and take a look at the big picture.What are the origins of BPM? What is the contribution of BPM in 2015 to “business management”? Here is a quick overview of … read more
How to Cope with Resistance to BPM Projects
I still remember we were doing this Windows NT platform migration (from Windows 3.1) project for a financial company in San Francisco. As a part of the migrating some call center/CRM applications were being rewritten from Desktop app to web … read more
Value Chain Models – The BPM Diamond Cut
The present business and IT ecosystem reached a certain level of intelligence that pushes companies and organizations to become true masters of processes in order to make their way to the top. Besides a company’s business strategy and models, the … read more
Get inspiring ideas on customer-centric process leadership
Business Process Management (BPM) is about managing everything that is done in an organisation to provide successful customer outcomes (hence it is a customer-centric effort). You need a plan, which includes a description from the organisation regarding how it will … read more
How to develop as a process leader?
Some business process leaders are doing much better in changing their work practices compared to others. What do well-performing leaders know about adapting their organisation’s processes swiftly and adequately, that others don’t? And how well you are doing well as … read more
Why Every Business Process Should Be Unique
A couple of decades ago, I was working for a software company that provided a software solution for managing the engineering change process. The software was like a blank spreadsheet – we needed to tell it how we wanted it … read more
Why Change is Essential in Business Process Management
From Gartner’s 2013 BPM Summit – ‘By definition you’re all about creating change. It’s why you’re here; it is what you do, day in and day out. When you create change, you create conflict.’ – Tina Nunno, Gartner Vice President and … read more
Why You Might NOT Need a BPM Solution in the First Place
Through my experience with implementations of sophisticated BPM solutions – predominantly in the telecoms sector – I have learned that many companies conclude to commence such implementation for the wrong reasons. The common train of thought is: we have a … read more
