Tag Archives: CEM

Aligning Revenues, Costs and Customer Service with BPM

In the business process management (BPM) world the ability to simultaneously grow revenues, reduce costs and improve service is called a Triple Crown. It is a direct consequence of implementing advanced process management. A 21st century company shifts attention from … read more

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Effective Change Strategies to Support BPM


Change strategies are not a new discussion topic, but still they keep people talking about what are the most effective change strategies available and how are they best deployed.  Thurley and Wirdenius identified some key advantages and disadvantages of change … read more

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10 Steps to Achieve “Outside-In” Capability

Synopsis In the previous articles we have reviewed the global business transformation underway and how Advanced BPM is helping notable organizations assert their leadership. In this final article we’ll look at the ingredients of success and ten best practice ‘how … read more

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