Tag Archives: cam
In the game of BPM, if you’re not outside-in, you’re out
Unlike baseball, where the rules say “three strikes and you’re out”, if you are practicing BPM, you could be called out before the game starts if you’re not simultaneously practicing outside-in. The thing is the playing field for BPM has changed … read more
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Tagged bpm, business process, business process management, cam, CRM, customers, environment
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