Tag Archives: call management

Infographic: How to Measure Business Processes with Cloud Telephony

If process excellence is all about customer service, then those customer calls cannot be missed. Irrespective of the size of the company, you’ll receive calls which are in turn your huge business data. This is a follow up article to … read more

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Call Management, BPM and Cloud

We all have heard that “change is constant” and for businesses, the word change plays a very important part. A change in Business Process Management can always lead to the betterment of the life of the business. According to a … read more

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