Tag Archives: business processes
Methodologies for Identifying Business Processes
Your organization is brimming with processes that occur every day. Some of these processes work well and others are plagued by inefficiency. Some are quick and are accomplished without thought, others are long term and involve many people, and may be … read more
FollowInfographic: How to Measure Business Processes with Cloud Telephony
If process excellence is all about customer service, then those customer calls cannot be missed. Irrespective of the size of the company, you’ll receive calls which are in turn your huge business data. This is a follow up article to … read more
Getting Started with BPM
The goal of BPM is to improve efficiency and ultimately improve profits… Before choosing a software vendor, here are some steps that will help you to create a solid requirements document. Choose a Champion A champion will be the evangelist … read more
7 Ways to Build Customer Satisfaction into Your Business Process
Managing customer expectations and providing great customer service are very important nowadays. To be able to do that, you should build customer satisfaction into your business processes. Traditionally, organizations measure customer satisfaction once per year, long after service has been … read more
