Tag Archives: business process

BPM versus ROI

There are many advantages of using Business Process Management (BPM) over a Return On Investment (ROI) methodology, as using a BPM solution allows companies to focus their business systems with the customer in mind. When a business is using a … read more

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Business Process or Customer Journey?

Wikipedia describes a business process as a collection of related, structured activities or tasks that produce a specific service or product. It can often be visualized with a flowchart as a sequence of activities with interleaving decision points with relevance rules based on data in … read more

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How to Cope with Resistance to BPM Projects

strategies-for-change

I still remember we were doing this Windows NT platform migration (from Windows 3.1) project for a financial company in San Francisco. As a part of the migrating some call center/CRM applications were being rewritten from Desktop app to web … read more

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Business Process is Dead: Long Live Customer Journeys!

Over the past year it has become increasingly noticeable that organisations no longer wish to talk about Business Process. It’s too inward focused, too biased toward internal activities and too reliant on driving operational efficiency with little regard for customer … read more

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Call Management, BPM and Cloud

We all have heard that “change is constant” and for businesses, the word change plays a very important part. A change in Business Process Management can always lead to the betterment of the life of the business. According to a … read more

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Evolving Business Processes and Workflow Software Flexibility

Businesses and their processes continually evolve, and it’s a shame when the tools and applications they’ve invested heavily in can’t evolve along with them. Most workflow software have standard frameworks that managers can tweak here and there to align with … read more

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Knowledge-intensive BPM and Dynamic Process Modeling

In the previous post, titled “Dynamic process modeling (part 2)“, we touched upon the possibility of modeling dynamic processes with the use of BPMN. We demonstrated the performance of one or more iterations of particular tasks or sub-processes modeled within … read more

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Static and Dynamic Processes

The standard, textbook division of processes is to divide them into main (primary) processes, supporting processes, and management processes. This division is a good illustration of the significance that the particular process groups have in business. It enables us to … read more

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4 Reasons “low-code” Platform Adoption is on the Rise

This blog post first appeared on bizagi.com (July 25th 2014) _ Forrester’s paper on New Development Platforms For Customer-Facing Applications comes as a validation of what we have been experiencing in recent years. We have seen many enterprises switching to “low-code” application platforms to … read more

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How Positive Customer Loyalty Trend Can Save Your Business?

Let me ask you, do you know how loyal customers do you have? Are you using for example Net Promoter Score to measure the number of loyal customers? If not, then you are driving blind! Any company that knows their … read more

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