Tag Archives: business process outsourcing

Enterprise Modeling Space

The Enterprise Modeling Space is a doorway to update and extract abstract enterprise models. It consists of any artifacts i.e Models, Artifacts or Matrix, which can abstract organizational information that can be communicated to wider audience. Even though most of … read more

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Why BPM & BPO Together Deliver Operation Excellence for Changing Business Demands

Business process outsourcing (BPO) is all about where and how a company can best use IT to gain competitive advantage by outsourcing. We have seen that business process outsourcing (BPO) is increasingly becoming the strategic fit for the companies looking … read more

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BPM and What We Can Learn From Medical X-Rays

Recently, I had to go and see a doctor due to some problems with the ankle joint. The family doctor interviewed me and advised me to go to a hospital where they made some tests, but still no correct diagnosis. … read more

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A Process-Based Approach to Outsourcing Decisions

decisions

The global dynamics of business today have spurred great interest in outsourcing work to partners who can complete certain tasks at a lower cost, to a higher level of quality, and with a faster cycle time than a multi-faceted organization … read more

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Outsourcing Cartoon of the Week: Synchronicity

BPM Leader - pencil

Every week a new outsourcing cartoon. This week: Synchronicity. Sometimes it seems the answer to everything is just a little more PUSH — to the exclusion of fixing what might be broken. Maybe we all have a little of that … read more

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Outsourcing Cartoon of the Week: Insecurity

Every week a new outsourcing cartoon. This week: Insecurity. There is Mother Nature and then there is Human Nature — both powerful forces to contend with. I have seen this kind of outcome when exhaustive security measures encounter those simply … read more

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The Chaos of ECM – BPM Strategies

Chaos - fragment of painting by Tim Henderson

Setting your ECM or BPM implementation strategy can appear to be pretty straightforward. After all, you either want to manage your content or manage your process. To achieve that, get some experts, get a good tool(s), and launch a project … read more

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Outsourcing Cartoon of the Week: Empowerment

BPM Leader - pencil

Every week a new outsourcing cartoon. This week: Empowerment. This one I owe to Kate Nasser’s excellent blog post about treating your service reps like ADULTS. It inspired some personal re-thinking around the measurement/empowerment balance and a bit of humor … read more

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Outsourcing Cartoon of the Week: Handle Time

BPM Leader - pencil

Every week a new outsourcing cartoon. This week: Handle Time. An over-emphasis on metrics vs. customer experience can bring undesireable results as illustrated here. The proper balance between efficiency and CSAT is a difficult one to find and what separates … read more

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Outsourcing Cartoon of the Week: Compliance

BPM Leader - pencil

Every week a new outsourcing cartoon. This week: Compliance. Well, no particular revelation on this one excepting an observation of the human tendency to shoot the messenger. This cartoon is not based on direct experience in anything under my control, … read more

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