Tag Archives: bpm success

Portugal Telecom BPM webinar: slides & recording

We were delighted to be part of the BPMLeader.com webinar with our customers, Portugal Telecom, earlier this week. Gonçalo Mendes, Head of Retail Development & Optimization at Portugal Telecom, shared his BPM story with the audience. One way we can summarize it … read more

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Make your BPM Initiative a Success!

The key elements for any business are: man, material, machine and money. But how do we make these elements more efficient and keep them intact to achieve desire goals? The business goals might be increasing productivity, reducing cost, increasing profitability, … read more

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Why Do BPM Projects Fail (and what to do about it)?

Inspired by the tales of Søren Pommer, co-founder of Social BPM provider Gluu, I wanted to take a moment to share my insights into why some BPM programmes are always destined to fail, and what to do about it. In … read more

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How to Test the Pulse of your Processes and See if they are Still Alive!

Many processes are like zombies. They wake up in the morning, brush their teeth, take the train ride to work and start working. For four hours they check their emails, put of fires and curse the work they do. Then, … read more

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Starting Your BPM Project

The subject of my past several blogs was focused on starting your BPM project. My blogs were focused on preparing to start your BPM project.  A typical BPM project can usually be broken into these basic steps:  Analysis; Design; Construction; … read more

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How to develop as a process leader?

Some business process leaders are doing much better in changing their work practices compared to others. What do well-performing leaders know about adapting their organisation’s processes swiftly and adequately, that others don’t? And how well you are doing well as … read more

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Is BPM failing?

Large companies have invested billions in software, in process excellence teams and in consulting to realize the dream of the process driven company. After storing thousands of complex process diagrams in databases it is time to stop and think. What … read more

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How to assess process maturity from a people perspective

Process maturity models originally come from the software and IT area. I have found most to be heavily focused on documentation and automation. So how do you assess your company’s process maturity in terms of actual behavior? That is the … read more

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Process Excellence Success Factors (video)

This 7 minute video explains the Process Excellence Success Factors that are critical for such initiatives. http://youtu.be/_v-zpaY4Rng What are your experiences on succeeding in process excellence initiatives? Please share in comments below!

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The Difference Between a Good and Bad Process

Sometimes it is difficult to know whether the process your business uses is good or bad. The best way to ensure your processes are excellent is by studying the prerequisites of a good process document. Take a look at these … read more

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