Tag Archives: best practice

Fixing BPM – In the transition to Customer-Centricity – why have processes at all?

It’s time to make the distinction that unless you have a process that is fully automated, your customers, suppliers or other stakeholders may want/need to receive information or provide input at virtually ANY step along an organization’s processes. Clearly, you … read more

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Important Lessons for any BPM Initiative

 Share your mistakes – help others Anders I have been working in the Business Process Management area for 5 years now. At the start, I worked with the often used Microsoft Visio tool, but when working with more than 200 … read more

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How to Find Best Practice Processes Free of Charge

A best practice is a method or technique that has consistently shown results superior to those achieved with other means, and that is used as a benchmark. In addition, a “best” practice can evolve to become better as improvements are … read more

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8 Best Practices for a Successful Introduction of BPM

Business Process Management (BPM) is complex, expensive, and often fails! If you agree (in the year of 2012+), then you should read the following rules to do BPM correctly in your next project. I have written an article for “Service … read more

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Customer On Boarding (CoB) Framework

Customer Pain Points Opening a new account should actually be a quick and a painless experience. A lengthy, inefficient account opening procedure often frustrates customers and results in high abandonment and attrition rates.   An Analogy Before we deep dive … read more

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