Tag Archives: acm
Why Case Management is a Digital Business Hotspot
Business is getting…hotter. With the rapid increase in the rate of change, all businesses are scrambling to keep up. The Gartner prescription for success in these volatile times is a phase shift in focus towards Digital Business. Digital Business, in … read more
BPM vs Case Management
Business Process Management (BPM) and Case Management solutions incorporate processes, business rules, forms, data models, document handling, and system integration. They also use the same infrastructure and overall architecture. As a result, there is some confusion in the marketplace about … read more
Take time to smell the roses
Every once in a while it’s good to sit back and take a look at the big picture.What are the origins of BPM? What is the contribution of BPM in 2015 to “business management”? Here is a quick overview of … read more
Are you ready for Adaptive Case Management?
Let’s see if you’re ready to embrace adaptive case management… How long would take you to go through all the possible solutions of this equation: 1 ? 2 ? 3 = ? Too long… How about this one: 1 + … read more
We haven’t even started with ACM/BPM!
I don’t subscribe to the gloom and doom predictions we hear from many Business Process Management (BPM) practitioners. When you merge Adaptive Case Management (ACM) and Business Process Management (BPM), you get a rare 1+1 =5 boost. It’s easy to … read more
What Is The Right Time To Close A Case?
Some undertakings are intrinsically complex, others become that way only when people complicate initiatives that might otherwise allow an undertaking to remain relatively simple. I have clients who agonize over when to close a Case. Closing eCases does not require … read more
Fixing BPM – Out of the frying pan into the fire
When you transition from BPM to ACM/BPM the notion of “process” changes. No longer do we have start-finish processes that ensure that a Case instance called “generator” or “patient” carries through to completion. When constructing processes or process fragments for … read more
How to Use Mobile and ACM to Improve Customer Engagement
American poet Walt Whitman declared, “Oh, to be alive in such an age…,” and is an expression that evokes promises of unknown potential. It’s how I often feel as we enter the age of customer engagement. Customer engagement is radically … read more
Insourcing – 9 Guidelines for Doing It the Right Way
I noticed the other day an article advising that in 2012 the outsourcing trend started to reverse itself. Wikipedia cites various reasons: “Rising third-world wages, recognition that many off-shoring costs were large and hidden, rapid consumer product innovation and shrinking … read more
Case Management for Building Smart Applications
Hi, my name is Matt Davies and I’m responsible for Product Marketing at Cordys. I’m very happy to be blogging here on BPMLeader.com. You can usually find me on http://blog.cordys.com I was on a call the other day hearing the … read more