6 Sigma and BPM
Due to the intrinsic role that BPM plays as a methodology for many companies, BPM is the key success factor to achieve continued improvement of mission critical processes that cover the entire organization. It naturally is also highly susceptible to be … read more
Risk Management & Process Management
ISO14971 is a risk management standard for medical devices. Its purpose is to help manufacturers to establish a medical device risk management process that they can use to identify hazards, to estimate and evaluate risks, and to develop, implement, and monitor the effectiveness of risk control measures. A large part of FDA compliance is risk management. … read more
BPM versus ROI
There are many advantages of using Business Process Management (BPM) over a Return On Investment (ROI) methodology, as using a BPM solution allows companies to focus their business systems with the customer in mind. When a business is using a … read more
Process Revolution (video blog)
Process Revolution… I gave a presentation about this topic at the Building Business Capability event in Sydney, which was recorded in this video. The video explains about The Process Revolution – and why corporates need process improvement now, more … read more
Advice to Organizations: Monitor Your Processes!
Process discovery and automation are first steps towards a continuous journey of improvement. Beginning this journey is important for any organization, staying on the right path and knowing what the journey is all about is even more important. So how do you … read more
Business Process or Customer Journey?
Wikipedia describes a business process as a collection of related, structured activities or tasks that produce a specific service or product. It can often be visualized with a flowchart as a sequence of activities with interleaving decision points with relevance rules based on data in … read more
Advice to Organizations: Know Your Processes
Question: “Why should we spend time and money to model our processes? If it ain’t broke don’t fix it!” These are some of the questions and comments that we as Process Analysts get to hear a lot. The answer is very … read more
How to Cope with Resistance to BPM Projects
I still remember we were doing this Windows NT platform migration (from Windows 3.1) project for a financial company in San Francisco. As a part of the migrating some call center/CRM applications were being rewritten from Desktop app to web … read more
Advice to BPM CoE: Chop into Phases & Apply Continuous Improvement
Continuous improvement is one of the most talked about phrases in the world of BPM, yet it is the most ignored idea when it comes to implementation. Continuous improvement prefers smaller bangs over a big bang or quick wins over … read more
Business Process is Dead: Long Live Customer Journeys!
Over the past year it has become increasingly noticeable that organisations no longer wish to talk about Business Process. It’s too inward focused, too biased toward internal activities and too reliant on driving operational efficiency with little regard for customer … read more
