BPM & Daniel Kahneman’s Research on Prospect Theory
I’m sure some of you are familiar with Prospect Theory by the Nobel Prize winner Daniel Kahneman and the profound implications of his work on economics. Prospect Theory is a behavioural economic theory that describes the way people choose between … read more
Why time is our most valuable resource
According to most approaches to management, time is just one of the resources, along with stable funding, strong team, necessary equipment, and so on. Of course, all resources are important. The fundamental question is what is the most important resource. … read more
Enterprise Modeling Space
The Enterprise Modeling Space is a doorway to update and extract abstract enterprise models. It consists of any artifacts i.e Models, Artifacts or Matrix, which can abstract organizational information that can be communicated to wider audience. Even though most of … read more
3 Reasons why Customer Complaints are Your Friends
We like to see customer complaints as our enemies when in fact they should be our friends. Of course in an ideal world you would not receive any complaints, but until then it is wise to learn from the customers. As they say, what does not kill you, makes you stronger. That is if you learn from all experiences. Continue reading read more
Fraunhofer Institute about BPM Suites (interview)
It has been just under 70 days since the Fraunhofer IESE’s BPM Analysis 2014 results were revealed, and we caught up with Dr Sebastian Adam – Head of Business Process Management Study at the Institute – for a few questions: JP: What was … read more
Driving Operational and Strategic Changes based on Customer Feedback
This article will discuss how you can drive operational and strategic changes based on the voice of the customer and link customer feedback more deeply into your organization to optimize work practices, processes, systems and so on. Based on this … read more
Why take on BPM?
The benefits of managing your business processes can be enormous… Managing Change Whether you like it or not, change happens… Typically, we will respond to the change by taking some action. It is very easy to take the wrong … read more
Business Process Improvement using Internet of Things (Part 2)
Business process improvement directly correlates to improved resource utilization. In this second post of the series we are going to look at how Waste Management industry is leveraging (or can leverage) Internet of Things (IoT) to improve their business processes. These improvements can increase … read more
Where do we go from here with BPM?
I recently participated in a ABPMP LinkedIn group discussion “What do you think are the most demanded BPM services (for 2015 and beyond)?” We started off listing the “services” as “discovery, mapping, modeling, analysis, improvement, automation, discovery”. From my … read more
Business Process Improvement using Internet of Things (Part 1)
Business process improvement directly correlates to increase in customer satisfaction. In this series of articles we are going to look at how different industries are leveraging (or can leverage) Internet of Things (IoT) to improve their business processes. These improvements can increase … read more
